Refunds and Consumer Guarantees

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Pre-owned goods are covered too, taking their age, condition, price and disclosed description into account.

For a major failure, you may choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage. For a non-major failure, we will provide a remedy such as repair, replacement or refund as required by law. Goods that are not as described are also covered by consumer guarantees.

If something is wrong

Contact us within a reasonable time after discovering a problem. Email wynnumgoldbuyers@gmail.com or call 0422 791 391 with your order details and a description of the issue. We will discuss assessment and the appropriate remedy, including return arrangements where needed.

Change of mind

We do not offer change-of-mind refunds on jewellery or bullion. This does not affect your Australian Consumer Law consumer guarantee rights.